Q：How long does a custom order take?A：After you approve the final design, production usually takes approximately 5–8 business days.
The total waiting time depends on your position in our production queue and may be approximately two weeks to one month or longer.
Q：Can I request changes to the design?
A：Yes. You can request revisions during the design stage until you are satisfied with the final design.
Once the final design is approved, production will begin.
Q：Will I receive photos during the production process?
A：Yes. We will communicate with you during production and send progress photos so you can follow the creation process.
Q：What leather do you use?
A：We use imported Italian vegetable-tanned leather selected for its excellent absorbency, plasticity, and carving performance.
It is particularly suitable for carving, stamping, embossing, and sculptural shaping.
Q：Can I order a design with two pets?
A：Yes. Please choose our Double Pet Oval design for two pets, or contact us if you have a special composition in mind.
Q：Can I cancel my order?
A：Because every piece is individually customized, cancellation may not be possible once the design has been approved and production has begun.
Q：Can I get a refund?
A：Custom-made artwork is non-refundable after delivery because each piece is created specifically for you.
Q: The color of the leather carving pendant has darkened. Is that normal?
A: Perfectly normal! This is a characteristic of high-quality leather (especially vegetable-tanned leather), known as "color development" or "patina." Over time, the leather will gradually become deeper and richer in color, developing a unique aged appearance. This is part of the charm of leather carving art.
Q: Will the colored (dyed) parts of the leather carving fade?
A: Rest assured, the color is very stable under normal wear and does not fade easily. We use a combination of "penetration dyeing" and a "professional protective coating." After carving, we apply a specialized leather dye that penetrates deep into the leather fibers rather than just sitting on the surface.
Once dyed, a professional leather sealer is applied. This protective layer effectively locks in the color and provides resistance against friction, dirt, and minor water exposure.
Q: Can I spray perfume or disinfectant on it?
A: Absolutely not! Alcohol and chemicals can severely damage the leather surface, causing fading, hardening, or even cracking